Change to Teams Phone is scheduled for completion in October; User Guide & training sessions are available

Cincinnati State campus telephone service is changing to Teams Phone, using the Microsoft Teams chat, meeting, and calling app that is part of Office 365.

The change to Teams Phone is scheduled for completion this month, with changes to phone service in the four academic divisions currently expected to take place October 24.

To get ready for the change, the Information Technology Services department has prepared a Teams Phone User Guide and is offering numerous training sessions for College employees.

• Click to download the Teams Phone User Guide (it’s also posted on the College intranet, in the “Manuals and Documents” section).
• The User Guide includes information for Getting Started, a list of Frequently Asked Questions, and how to install and set up Teams Phone.

• The Teams Phone Training Schedule is available inside the User Guide, along with the Tentative Migration Schedule.
  • Training is available on multiple days and times, continuing through Nov. 21.
  • If you plan to attend a training session, send an email message to Frankie Baker (frankie.baker@cincinnatistate.edu) and he will add you to the session invitation.
  • Be aware that sessions with no registrants will be canceled without additional notice.

After the migration to Teams Phone is completed, most desktop phones will be removed and your phone calls will be handled through your desktop computer (or laptop or mobile device).

• Current College phone numbers will migrate to the new Teams Phone system.
• You may want to use a wired or wireless headset when making and receiving Teams Phone calls.
• Phones currently in classrooms will remain in place.