More network systems are coming back online

The processes required to bring back full use of College online systems continue to move quickly, but not all systems affected by the network outage are fully restored.

• It’s possible that employees and students using some systems that have been restored may encounter “hiccups” with tools that don’t seem to be working smoothly (or don’t work the way they did prior to the outage).
• Systems are being brought back online without the option to first search for problems in a technical “test” environment, so if you encounter a problem with a system that has been restored, please call the Technology Helpdesk at 513-569-1234, option 1, for assistance.

Finishing the steps needed to give students full access to Spring Semester registration via MyServices/Colleague, and ending use of DualEnroll to select Spring courses, is expected to occur today, December 7. Additional information will be shared with employees and students when the “standard” registration system is accessible.

Newly restored systems (as of 9 a.m. on Dec. 7) include:

• MyServices – When you reach the MyServices page, if some selections are “greyed out,” click the Log In link (top right side of page) and then you should be able to select MyServices for Students, Faculty, or Employees.
• Student Bill Payments (via MyServices) – Payment due dates for students who owe for Fall 2022 have been extended:
  • Pay bill for Fall 2022 by Jan. 9, 2023 to continue in classes for Spring 2023. Students whose Fall 2022 balances are not paid by Jan. 9 will be de-enrolled from their Spring 2023 classes.
  • Pay bill for Fall 2022 by Jan. 17, 2023 to keep the bill from being turned over to the Attorney General’s Office for collection.
• eForms
• SurgeTime
  • Although SurgeTime is working again, all employees (except adjunct faculty and Workforce Development Center adjunct instructors) must submit to the Payroll Office, by 9 a.m. on Dec. 8, the timesheet form that was distributed via email. This timesheet will be used to verify work and leave time used during the pay periods affected by the network outage.
  • If you have questions about the timesheet form, please contact Kathy Moore or Deb Meadows in the Payroll Office (kathy.moore@cincinnatistate.edu and deborah.meadows@cincinnatistate.edu).

• Faculty Grading – Faculty who are ready to start entering grading information can log in to MyCState/Blackboard, and either access Grading via MyServices, or go to the “Tools and Applications” tab, and then click the “Grading” link.