Common Time on Apr. 19 has two options

On Monday, Apr. 19, Common Time (3 to 4:30 p.m.) will offer two concurrent virtual sessions.

Employees are encouraged to join the session of most interest to you.

The Provost’s Office is hosting “2020-21 Annual Academic Self-Studies: Patterns of Strengths & Opportunities”

• The strength of the College is in the academic programs we offer. This session will review patterns of strengths in our degree programs and general education departments– which are considerable– as well as opportunities for improvement that were revealed in the analysis of all 2020-21 Academic Program and Department Self-Studies.
   
• Each year, Cincinnati State faculty engage in self-study of their academic programs and departments, examing key components such as program outcomes like job placement and credential pass rates, along with advisory board input, assessment of how well students are learning key competencies, and other factors.
   
• Each self-study is carefully reviewed by a team led by the Provost to provide individualized feedback to program and department chairs.

Zoom link: https://cincinnatistate-edu.zoom.us/j/86497937124?pwd=NXdNRjlNbDBzUkVVK1RVYTl0N0ZEQT09

• Passcode: 938134

The Workforce Development Center is hosting a presentation by Dr. Rea Waldon on “Customer Service Training – Moving from Customer Service to Customer Experience”

“Customer service” has been a focus for interactions with students for many years. However, rather than viewing customer service as reactive– as in solving a problem–  a new, proactive focus is on providing a positive customer experience. 

• In this session, you’ll learn about the difference between customer service and customer experience, and consider how each of us can contribute to the customer experience, regardless of the department you work in.

Zoom link: https://cincinnatistate-edu.zoom.us/j/82017556538?pwd=aVREZXAyUzdOVmtxZzJDNFJ5VGVTQT09

• Passcode: 532560